Customer Experience Improvement Strategies
Focusing on customer experience and engagement, this area investigates the relationship between service quality, customer satisfaction, and loyalty. It aims to develop frameworks that enhance customer interactions throughout their journey.
18,951 papers
Parent topic: Service Quality and Management
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Papers Over Time
Top Papers
2000 · 3,808 citations
1994 · 3,720 citations
2016 · 3,017 citations
1997 · 2,745 citations
1993 · 2,660 citations
2011 · 2,439 citations
2010 · 2,399 citations
1996 · 2,076 citations
1992 · 2,065 citations
1990 · 2,055 citations
1999 · 2,027 citations
1994 · 1,993 citations
2000 · 1,984 citations
2009 · 1,914 citations
1995 · 1,766 citations
2000 · 1,732 citations
1994 · 1,579 citations
1990 · 1,520 citations
1998 · 1,518 citations
1999 · 1,467 citations