Self-Service Technologies: Understanding Customer Satisfaction With Technology-Based Service Encounters

·2000·DOI
Health Sciences and Innovation
Health and Innovation Studies
Service Quality and Management
Customer Experience Improvement Strategies

Role in the Field

Neutralin Health Sciences and Innovation
Neutralin Health and Innovation Studies
Neutralin Service Quality and Management
Neutralin Customer Experience Improvement Strategies

Abstract

Citations

1,732

Year

2000

PageRank

3.9 / 10

Relative influence (log-scaled)