Service Quality Delivery Through Web Sites: A Critical Review Of Extant Knowledge

·2002·DOI
Health Sciences and Innovation
Health and Innovation Studies
Service Quality and Management
Service Quality in Customer Relationships

Role in the Field

Neutralin Health Sciences and Innovation
Neutralin Health and Innovation Studies
Neutralin Service Quality and Management
Neutralin Service Quality in Customer Relationships

Abstract

Citations

1,507

Year

2002

PageRank

3.7 / 10

Relative influence (log-scaled)

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