A Service Quality Model And Its Marketing Implications

·1984·DOI
Health Sciences and Innovation
Cultural and Social Dynamics
Service Quality and Management
Service Quality in Customer Relationships

Role in the Field

Neutralin Health Sciences and Innovation
Neutralin Cultural and Social Dynamics
Neutralin Service Quality and Management
Neutralin Service Quality in Customer Relationships

Abstract

Citations

3,345

Year

1984

PageRank

4.6 / 10

Relative influence (log-scaled)

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