Service Value Measurement Techniques

This cluster investigates various methodologies for measuring service value and quality perceptions in different cultural contexts. It aims to develop standardized metrics for evaluating service effectiveness.

service value
measurement
cultural perceptions
quality assessment
multi-dimensional scale

5,631 papers

Parent topic: Service Quality and Management

AI-assisted content · The overview, paper groupings, and influence analysis on this page are AI-generated. They are intended as a starting point for exploring the field and may contain inaccuracies. Report an error

Papers Over Time

194019501960197019801990200020102020

Top Papers

Development Of A Multi-Dimensional Scale For Measuring The Perceived Value Of A Service

2002 · 576 citations

The Relationships Between Culture And Service Quality Perceptions

2000 · 522 citations

Multi-attribute Comparison Of Catering Service Companies Using Fuzzy AHP: The Case Of Turkey

2004 · 518 citations

Modeling Customer Lifetime Value

2006 · 426 citations

Effect Of Service Transition Strategies On Firm Value

2008 · 384 citations

A Manufacturer Becoming Service Provider – Challenges And A Paradox

2005 · 376 citations

Effect Of Service Transition Strategies On Firm Value

2008 · 365 citations

Service Robots, Customers And Service Employees: What Can We Learn From The Academic Literature And Where Are The Gaps?

2020 · 351 citations

Searching For A Consensus On The Antecedent Role Of Service Quality And Satisfaction: An Exploratory Cross-National Study

2001 · 350 citations

Customer Satisfaction, Service Quality And Perceived Value: An Integrative Model

2004 · 348 citations

Exploring Value Propositions And Service Innovation: A Service-Dominant Logic Study

2014 · 319 citations

Perceived Value: A Critical Examination Of Definitions, Concepts And Measures For The Service Industry

2011 · 263 citations

Competitive Advantage Through Service Differentiation By Manufacturing Companies

2011 · 261 citations

An Analytical Kano Model For Customer Need Analysis

2009 · 256 citations

Investigating Structural Relationships Between Service Quality, Perceived Value, Satisfaction, And Behavioral Intentions For Air Passengers: Evidence From Taiwan

2008 · 231 citations

Control Modes In International Service Operations: The Propensity To Franchise

1995 · 230 citations

Strategic Analysis Of Healthcare Service Quality Using Fuzzy AHP Methodology

2011 · 230 citations

Service Innovativeness And Firm Value

2013 · 202 citations

A Dynamic Model Of Customers’ Usage Of Services: Usage As An Antecedent And Consequence Of Satisfaction

1999 · 191 citations

Determinants Of Satisfaction And Continuance Intention Towards Self‐Service Technologies

2009 · 182 citations