A Dynamic Model Of Customers’ Usage Of Services: Usage As An Antecedent And Consequence Of Satisfaction

·1999·DOI
Health Sciences and Innovation
Health and Innovation Studies
Service Quality and Management
Service Value Measurement Techniques

Role in the Field

Neutralin Health Sciences and Innovation
Neutralin Health and Innovation Studies
Neutralin Service Quality and Management
Neutralin Service Value Measurement Techniques

Abstract

Citations

191

Year

1999

PageRank

2.3 / 10

Relative influence (log-scaled)

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