Critical Service Encounters: The Employee's Viewpoint

·1994·DOI

Health Sciences and Innovation

Cultural and Social Dynamics

Cultural Dynamics and Consumer Behavior

Communication and Organizational Relationships

Role in the Field

Neutralin Health Sciences and Innovation

Neutralin Cultural and Social Dynamics

Neutralin Cultural Dynamics and Consumer Behavior

Neutralin Communication and Organizational Relationships

Abstract

Citations

901

Year

1994

PageRank

3.5 / 10

Relative influence (log-scaled)