A Model Of Customer Satisfaction With Service Encounters Involving Failure And Recovery

·1999·DOI
Health Sciences and Innovation
Behavioral and Social Sciences
Service Quality and Management
Value Creation in Services

Role in the Field

Neutralin Health Sciences and Innovation
Neutralin Behavioral and Social Sciences
Neutralin Service Quality and Management
Neutralin Value Creation in Services

Abstract

Citations

1,175

Year

1999

PageRank

3.4 / 10

Relative influence (log-scaled)

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