User Behavior in Service Design
This research area examines user behavior patterns in relation to service design, focusing on how users interact with services. It aims to provide frameworks for understanding and improving the user experience in service delivery systems.
1,307 papers
Parent topic: User Interaction and Design
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Papers Over Time
Top Papers
2006 · 291 citations
2006 · 287 citations
2009 · 283 citations
2018 · 275 citations
2006 · 272 citations
2008 · 265 citations
2006 · 208 citations
2003 · 205 citations
2012 · 132 citations
2011 · 131 citations
1995 · 124 citations
2004 · 112 citations
2020 · 109 citations
2000 · 104 citations
2007 · 103 citations
2020 · 98 citations
2012 · 86 citations
2015 · 82 citations
2017 · 70 citations
2019 · 67 citations