Omni-Channel Retail Strategies

This area focuses on the dynamics of omni-channel retailing, studying consumer behavior across multiple retail platforms and the impact of technology on retail performance.

omni-channel
retailing
consumer behavior
technology
performance

14,687 papers

Parent topic: Economic Structures and Governance

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Papers Over Time

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Top Papers

From Multi-Channel Retailing To Omni-Channel Retailing

2015 · 1,699 citations

Frictionless Commerce? A Comparison Of Internet And Conventional Retailers

2000 · 1,506 citations

Virtue, Commerce, And History

1985 · 1,260 citations

A Measure Of Service Quality For Retail Stores: Scale Development And Validation

1996 · 1,048 citations

The Role Of Institutions In The Revival Of Trade: The Law Merchant, Private Judges, And The Champagne Fairs

1990 · 1,001 citations

Compulsive Buying: A Phenomenological Exploration

1989 · 943 citations

Atmospheric Qualities Of Online Retailing

2001 · 902 citations

Price Competition In A Channel Structure With A Common Retailer

1991 · 841 citations

Agency Selling Or Reselling? Channel Structures In Electronic Retailing

2016 · 787 citations

The Influence Of The Quality Of The Physical Environment, Food, And Service On Restaurant Image, Customer Perceived Value, Customer Satisfaction, And Behavioral Intentions

2012 · 764 citations

Understanding Retail Branding: Conceptual Insights And Research Priorities

2004 · 688 citations

Do Retail Trades Move Markets?

2008 · 676 citations

Hedonic And Utilitarian Shopping Value: Investigating Differential Effects On Retail Outcomes

2006 · 671 citations

Customer Benefits And Company Consequences Of Customer-Salesperson Relationships In Retailing

1999 · 665 citations

Long-Term Manufacturer-Supplier Relationships: Do They Pay Off For Supplier Firms?

1995 · 636 citations

Why Do People Shop?

1972 · 596 citations

The Impact Of Web Quality And Playfulness On User Acceptance Of Online Retailing

2007 · 590 citations

A Typology Of Retail Failures And Recoveries

1993 · 572 citations

Integration Of Online And Offline Channels In Retail: The Impact Of Sharing Reliable Inventory Availability Information

2014 · 536 citations

Omnichannel Retail Operations With Buy-Online-and-Pick-up-in-Store

2017 · 527 citations